Die IT-Prüfung und die Zertifizierung sind heutztage immer wichtiger geworden als je zuvor in der konkurrenzfähigen Welt. Das alles bedeutet eine ganz verschiedene Zukunft der Welt. Avaya 132-S-708-1-Prüfung wird ein Meilenstein in Ihrer Karriere sein und kann Ihnen neue Chancen eröffnen, aber wie kann man die Avaya 132-S-708-1-Prüfung bestehen ? Mach Ihnen keine Sorgen, die Hilfe ist da. Mit Pass4Test brauchen Sie sich nicht mehr zu fürchten. Pass4Test Avaya 132-S-708-1 Prüfungsfragen und Antworten ist der Pionier in Prüfungsvorbereitung.
Die Avaya 132-S-708-1-Prüfung sind jedem IT-Fachmann sehr wichtig. Solange Sie das Zertifikat bekommen, werden Sie im Beruf sicher nicht aussondert. Sie werden befördert und ein höheres Gehalt beziehen. Mit diesem Zertifikat können Sie alle bekommen, was Sie wünschen. Die Schulungsunterlagen zur Avaya 132-S-708-1-Prüfung von Pass4Test sind die Ressourcen zum Erfolg. Mit diesen Schulungsmaterialien werden Sie den Schritt zum Erfolg beschleunigen. Sie werden sicher mehr selbstbewusster.
Jeder IT-Fachmann bemüht sich, entweder um befördert zu werden oder ein höheres Gehalt zu beziehen. Das ist der Druck unserer Gesellschafz. Wir sollen uns mit unseren Fähigkeiten beweisen. Machen Sie bitte die Avaya 132-S-708-1-Prüfung. Eigentlich ist sie nicht so schwer wie gedacht, solange Sie geeignete Schulungsunterlagen wählen. Die Schulungsunterlagen zur Avaya 132-S-708-1-Prüfung von Pass4Test sind die besten Schulungsunterlagen. Mit ihr können Sie etwas erzielen, wie Sie wollen.
Exam Code: 132-S-708-1
Prüfungsname: Specialist: Avaya Voice Self-Service Design Elective Exam
Aktulisiert: 2013-09-29
Nummer: 80 Q&As
Mit einem Avaya 132-S-708-1 Zertifikat kann der Berufstätige in der IT-Branche eine bessere Berufsmöglichkeit haben. Das Avaya 132-S-708-1 Zertifikat ebnet den Berufstätigen in der IT-Branche den Weg zur erfolgreichen Karriere!
Der IT-Expertenteam von Pass4Test nutzt ihre Erfahrungen und Wissen aus, um weiterhin die Qualität der Trainingsmaterialien für die Prüfung zu verbessern und die Bedürfnisse der Prüflinge abzudecken. Wir versprechen, dass Sie beim ersten Versuch die Avaya 132-S-708-1 Zertifizierungsprüfung bestehen können. Durch den Kauf von Pass4Test Produkten können Sie immer schnell Updates und genauere Informationen über die Prüfung bekommen. Und die Produkte vom Pass4Test bieten umfassendreiche Wissensgebiete und Bequemelichkeit für die Kandidaten. Außerdem beträgt die Hit-Rate 100%. Es kann Ihnen 100% Selbstbewusstsein geben, so dass Sie sich unbesorgt an der Prüfung beteiligen.
132-S-708-1 prüfungsfragen Demo kostenlos downloden: http://www.pass4test.de/132-S-708-1.html
NO.1 Which integration alternative provides optimal routing to an agent based on information
gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A
Avaya antworten 132-S-708-1 zertifizierung 132-S-708-1 132-S-708-1
NO.2 A thriving mail order business has a busy contact center that takes orders from
existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice
Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to
customers
when the status of their order changes (processed, shipped, cancelled). They want the calls
to provide
the same information as if the customer had come in and requested it from the Avaya Voice
Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B
Avaya originale fragen 132-S-708-1 prüfungsfrage 132-S-708-1 zertifizierungsfragen 132-S-708-1 antworten
NO.3 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. They would like to implement a more
sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced,
and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya
Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C
Avaya zertifizierungsantworten 132-S-708-1 132-S-708-1 prüfungsfrage 132-S-708-1 testantworten
NO.4 Which two hardware components are required for Avaya Voice Portal using Voice
over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D
Avaya zertifizierungsfragen 132-S-708-1 prüfung 132-S-708-1 prüfungsunterlagen
NO.5 A customer wants to answer technical support questions 24x7 yet avoid paying for
increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include powerdown
and
power-up support, explaining where to obtain the three-page troubleshooting document, and
the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a
5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an
Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational
expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information
requests.
B.Technical support calls should be delivered to customer service agents during the night
and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self
service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their
problem and get a
callback with the solution.
Answer:A C
Avaya 132-S-708-1 testantworten 132-S-708-1 prüfungsunterlagen 132-S-708-1
NO.6 A customer currently has one contact center in Los Angeles using CONVERSANT?
They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use
speech
applications to simplify classification and routing of customer calls. They also expect a much
higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT
standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the
IT department.
Which two Voice Self-Service components would closely align with the customer's
requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C
Avaya prüfungsfragen 132-S-708-1 echte fragen 132-S-708-1 132-S-708-1 132-S-708-1 antworten 132-S-708-1 originale fragen
NO.7 A customer currently has one contact center in Denver using Avaya Interactive
Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their
applications are all written in TAS. They are very satisfied with the state of their current
applications. They
are opening a new facility in another location and want to have the same Voice Self-Service
applications
in this new location. They need the new location operational in four weeks. Cost is an issue.
Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service
capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C
Avaya 132-S-708-1 132-S-708-1 echte fragen 132-S-708-1 originale fragen
NO.8 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E
Avaya testantworten 132-S-708-1 132-S-708-1 132-S-708-1
NO.9 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D
Avaya 132-S-708-1 testantworten 132-S-708-1 132-S-708-1 132-S-708-1 prüfung
NO.10 An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a
pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has
staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-
Service ports if
they can have access to the data center to monitor the system's health. There are significant
security
concerns with providing this type of access to non-technical staff. Which alternative would
allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the
Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on
the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-
Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A
Avaya testantworten 132-S-708-1 echte fragen 132-S-708-1 132-S-708-1
NO.11 A healthcare company operates a mail order prescription business. Its contact center
primarily takes
orders from existing and new customers. Upper management has decided not to implement
an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they
implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to
ensure that
their application development time is not wasted in the event that they ultimately decide to
migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT
staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor
platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to
convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to
Avaya Voice
Portal.
Answer:D
Avaya 132-S-708-1 zertifizierung 132-S-708-1 prüfungsfrage 132-S-708-1 zertifizierung
NO.12 Which two hardware components are required for Avaya Interactive Response (IR)
using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D
Avaya 132-S-708-1 132-S-708-1 132-S-708-1 zertifizierungsantworten
NO.13 A company has decided to enter the ISV business and create custom Voice Self-
Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for
the
foreseeable future. Which skill set should they develop to be compatible with current and
future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B
Avaya zertifizierung 132-S-708-1 exam fragen 132-S-708-1 132-S-708-1 zertifizierungsfragen
NO.14 Which two methods can be used to get and put data between Avaya Interactive
Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D
Avaya 132-S-708-1 exam fragen 132-S-708-1 132-S-708-1 echte fragen
NO.15 Which three elements are required to run an Avaya Voice Portal solution with a speech
application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D
Avaya 132-S-708-1 prüfung 132-S-708-1 prüfungsfragen 132-S-708-1
NO.16 Your customer's company has extensive web services architecture. All
communication with customers
has been through web chat and email. Customer demand has required the company to setup
a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that
accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet
their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C
Avaya prüfung 132-S-708-1 132-S-708-1 prüfungsunterlagen 132-S-708-1 132-S-708-1
NO.17 A garden supply retailer begins taking orders for spring bulbs in early winter. Last
year, their customers
started calling for order shipment status as early as late winter. The contact center is open
Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would
an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the
scheduled
shipment
Answer:C D E
Avaya prüfung 132-S-708-1 132-S-708-1 132-S-708-1 zertifizierungsantworten 132-S-708-1 zertifizierungsfragen
NO.18 Which two application servers are supported by Avaya Dialog Designer? (Choose
two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C
Avaya 132-S-708-1 zertifizierung 132-S-708-1 prüfung 132-S-708-1 132-S-708-1 zertifizierungsfragen 132-S-708-1
NO.19 A current Avaya Interactive Response (IR) customer is aware that the industry is
moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies,
which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C
Avaya 132-S-708-1 dumps 132-S-708-1 132-S-708-1
NO.20 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. To process routine orders and reduce staffing costs, they have chosen to
implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to
agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent
with minimal
input from the caller. Which two speech elements would be required to implement this
solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C
Avaya 132-S-708-1 originale fragen 132-S-708-1 132-S-708-1 zertifizierungsfragen
Pass4Test ist nicht nur zuverlässig, sondern bietet auch erstklassigen Service. Wenn Sie die Prüfung nach dem Kauf der Pass4Test-Produkte nicht bestehen, versprechen wir Ihnen 100% eine volle Rückerstattung. Pass4Test steht Ihnen auch einen einjährigen kostenlosen Update-Service zur Verfügung.
没有评论:
发表评论